Ajmal Mahmood

Ajmal Mahmood is a seasoned professional with extensive experience in customer experience roles across various companies. Currently serving as Customer Experience Director at OMNINGAGE since November 2022, Ajmal previously worked at Natilik as Customer Experience Architect from February 2020 to November 2022. Prior to that, a significant tenure at KCOM included roles such as Propositions Lead for Customer Contact, Customer Solution Architect, and Senior Contact Centre Consultant, emphasizing skills in ITIL and Scrum Master methodologies. Ajmal's career began at Vodafone, where work as a Contact Centre Consultant and Application Specialist further developed expertise in customer contact solutions.