Liana Pitcock

Liana Pitcock is a Customer Success Manager at Omniplex Learning since June 2022, with a focus on enhancing customer experiences by gaining insights and improving support processes. Prior to this, Liana held roles including Customer Experience Specialist and Product Experience Specialist, and worked as a Customer Support Advisor, delivering first-line support. Liana's extensive experience at GSK from April 2004 to December 2021 included positions such as Digital Learning Service Specialist, where strong stakeholder relationships were developed to assess learning solution requirements, and GLMS Specialist, known for successful training initiatives and process improvements. Additional roles at GSK included Senior Education Coordinator, where Liana supported over 10,000 R&D employees, and Administrative Assistant. Liana is an alumna of Pretoria Technikon in South Africa.