Ingo Tetzelt

Ingo Tetzelt is an experienced Operational Efficiency Manager at Omnipresent since December 2022, focusing on root cause analysis and continuous improvement to enhance operational efficiencies and drive data-driven recommendations for customer success. Prior roles include Senior Customer Contact Manager at Booking.com, where Tetzelt implemented cost-saving initiatives, and Senior Customer Contact Manager at Rentalcars.com, responsible for restructuring customer contact processes to improve service delivery. With earlier positions in contact center management and a background in accounting, Tetzelt also carries extensive international experience and a strong commitment to process optimization and customer service excellence. A degree from Johann-Wolfgang-von-Goethe Gymnasium complements Tetzelt's professional background.