María Alejandra Rivera Díaz

María Alejandra Rivera Díaz is an experienced professional in customer experience and communication. Currently serving as the Head of Customer Experience at Omnitempus Ltda since February 2023, María Alejandra previously held the roles of Customer Service Leader and Ejecutiva Comercial at the same company from May 2018 to December 2022. Prior to that, María Alejandra worked as an Administrador de cuenta at Pan Integral Vida S.A.S and as a Mercadeo y Comunicación specialist at Procafecol S.A. Juan Valdez Cafe. The career began in communications as an Analista de comunicaciones at Dima Group Publicidad. María Alejandra holds a degree in Social Communication with an emphasis on advertising from Pontificia Universidad Javeriana and a certification in Google Ads from MDA LATAM.