omniXM
Craig Kilgore is an experienced professional in customer success, technology consulting, and project management, currently serving as Sr. Manager of Customer Success at omniXM since September 2019. Demonstrating expertise in omniXM's software product suites, Craig acts as the voice of the customer, providing valuable feedback and insights. Previously, as a Technology and Business Consultant at Northwest Resources One, Craig successfully managed complex business processes, contributing to the company’s growth. Craig's background also includes roles at Western Systems as a Territory Manager, where strategic solutions for traffic management were implemented, and at Verizon Wireless, where multiple positions involved driving partner programs, process improvements, and market strategies. Craig holds a BA in Business Administration and Marketing from the University of Washington's Michael G. Foster School of Business.
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omniXM
OmniXM is the pioneer in Experience Management (XM) solutions, helping businesses to become customer & employee first organizations. We believe every experience matters and hence we are obsessed with digitizing, personalizing & optimizing user experiences. We do this by helping businesses define, measure and improve XQ (Experience Quotient), thus improving revenue, driving operational excellence and increasing life-time value. omniXM understands that no two businesses are the same and nor should be any two solutions, hence we partner with each of our customers to create highly custom, engaging, and intuitive solutions for the businesses to interact with their customers & employees. Whether it is capturing their feedback, sentiments and experiences on any touchpoint with & within your business, or it is reimagining current business process for driving operational excellence, our solutions always hits the mark! Lastly, one only can manage what they can monitor, hence we leverage advanced analytics powered by industry best business intelligence platforms to give businesses an actionable playbook, thus ensuring there is no guessing or finding the needle in the haystack - we highlight the needle that you need to move! Proof is in the pudding and over the last 4+ years, 100+ global brands have leveraged OmniXM’s experience management solutions to drive improvements in their business processes.