Cilene Germano

Cilene Germano is a seasoned IT professional with extensive experience in technology operations and service management. Currently serving as Senior Lead in Technology Operations at On since January 2024, Cilene previously held the role of Senior Manager for Technology Service Operations at SOPHiA GENETICS, where responsibilities included overseeing a team of ten, managing IT budgets, and ensuring high user satisfaction across multiple international sites. Prior roles at SYSTEMIQ Ltd. and National Citizen Service Trust involved leading IT infrastructure management, addressing user support issues, and implementing strategic solutions to enhance operational efficiency. With a foundational education in Information Technology and ITIL, Cilene has demonstrated a strong ability to mentor teams and drive performance improvements throughout a diverse range of IT environments.