Idoya Zuazu Parente

Idoya Zuazu Parente has a diverse work experience in the hospitality and travel industry. Idoya began their career as a Travel Agent Intern at Viatges World Business Travel in 2010. Idoya then worked as a Receptionist Intern at NH Hoteles in 2011. In 2013, they completed an internship in the Events and Conferences organizing department at Acadèmia de Ciències Médiques i de la Salut de Catalunya i Balears, where they gained experience in organizing health and medical-related events and conferences.

After their internships, Idoya worked at NH Hotel Group as a Receptionist at NH Eixample from June 2014 to October 2014, and as a Receptionist at NH Belagua from November 2014 to September 2015. In these roles, they focused on providing excellent customer service, handling guest requests and complaints, and managing front desk operations. Idoya also developed strong communication and multitasking skills during this time.

Idoya then joined On the Beach in 2015, where they held various roles. Idoya started as a Booking Administrator, handling customer inquiries and investigating failed bookings. In 2016, they transitioned to the role of Supply Coordinator, where they supported the Supply Department in ensuring high customer satisfaction and minimizing loss for the company. In December 2016, they took on additional responsibilities as a Contract Coordinator in the E-commerce department. Their tasks included managing contracts and maintaining connections with various travel systems. In October 2021, they became a Commercial Executive at On the Beach, where they are currently employed.

Overall, Idoya Zuazu Parente's work experience demonstrates their strong customer service skills, attention to detail, and ability to adapt to different roles within the hospitality and travel industry.

Idoya Zuazu Parente completed their education at the following institutions:

- From 2004 to 2010, they attended Ies Can Mas, although no specific degree or field of study was mentioned.

- From 2010 to 2014, they pursued a Tourism Degree at Universitat Autònoma de Barcelona.

In addition to their formal education, Idoya obtained the following certifications:

- In 2012, they obtained certifications in Amadeus and Orbis from Escuela Universitaria de Turismo y Dirección Hotelera (UAB).

- In 2014, they obtained the CAE (Certificate Advance English) from Cambridge University Press & Assessment English.

- In 2021, they obtained a certification in Project Management from Escola Universitària de Turisme i Direcció Hotelera UAB.

- In 2023, they obtained a certification in Decision-Making Strategies from LinkedIn.