On The Beach Group
Kendra Clarke is a Customer Feedback Manager at On the Beach since October 2023, with a robust background in customer service management. Previously, Kendra held the position of Complaints Team Lead at Pod Point Ltd. from April 2021 to October 2023. Kendra's experience also includes a significant tenure at Ticketmaster UK from April 2018 to April 2021, where responsibilities ranged from Customer Services Team Coach to Productivity Specialist and Training & Quality Officer, with a focus on enhancing service quality and efficiency through data analysis and training initiatives. Kendra began a career in customer service as a Customer Services Agent, demonstrating a commitment to resolving customer issues effectively. Kendra has a foundational education from Oldham Sixth Form College, completed between 2010 and 2012.
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On The Beach Group
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On the Beach Group plc is a United Kingdom-based online travel agent. The Company operates in two segments: Core and International. The Company's core segment conducts its activity through the United Kingdom Website (UK). The Company's international segment conducts its activity through Swedish Website (eBeach.se). The Company is an online retailer of beach short-haul beach holidays, primarily targeting customers in the United Kingdom under the On the Beach brand. The Company's technology platform enables customers to package the constituent components of their holiday (including flights, hotels and transfers) to build custom-made holidays from a range of flight and hotel combinations. The Company offers customers a range of flight and hotel products bookable through online channels (including by desktop, mobiles, tablets and applications) and over the phone. The Company's subsidiaries include On the Beach Beds Limited and On the Beach Travel Limited.