Courtney Jones

Courtney Jones has a solid work experience spanning over several years. From 2017 to present, they have been working at ON24 as a Senior Customer Success Manager, primarily focused on on-boarding, implementing, and ensuring the success of customers in the Enterprise sector. At ON24, they have developed strong customer relationships and supported clients throughout their journey.

Prior to joining ON24, Courtney worked at Cvent from 2013 to 2017 as an Account Executive. In this role, they handled client relations, pricing and proposals, contract negotiations, and upselling to expand contract size. Courtney had a key responsibility of maintaining relationships with strategic clients.

Before that, Courtney worked at Cvent from 2011 to 2013 as a Product Consultant in the Client Services department. Their main focus was on the event management platform, where they worked with clients to enhance their utilization of the software and managed relationships with over 200 client accounts. Courtney provided customized product training and implemented best practices to streamline processes and increase return on events.

Courtney started their career at the University of Virginia, where they held two positions. From 2010 to 2011, they were a Historical Tour Guide, providing guided tours of the Rotunda, a UNESCO world heritage site. Additionally, they assisted in setting up and managing university-sponsored events. In the same year, they also worked as an Alumni Association Intern, collaborating with the staff to coordinate university events, conduct alumni research, and create visual memorials.

Overall, Courtney Jones has demonstrated a strong ability to build customer relationships, deliver successful outcomes, and coordinate events in various roles throughout their career.

Courtney Jones has a Bachelor of Arts (B.A.) degree in Anthropology from the University of Virginia. Additionally, they hold a Lean Six Sigma Yellow Belt Certification, which they obtained in March 2015 from GoLeanSixSigma.com.