Susan James

Susan James has a diverse work experience in sales operations. Susan is currently the VP of Sales Operations at Onclave Networks, Inc., where they focus on implementing best practices and data-driven strategies to optimize sales performance and lead management. Susan has improved forecasting accuracy by 90% through aligning sales processes and enhancing CRM utilization.

In addition, Susan has also worked at GreenFig as a Sales Operations Science Course Instructor and Mentor. Here, they share their knowledge and experiences in areas such as forecasting, pipeline management, territory assignments, and sales enablement.

Prior to these roles, Susan held positions at Hewlett Packard Enterprise. As the Director of Sales Operations - Strategy and Planning, they provided support to 5 enterprise global segment sales VPs and implemented various improvements to streamline sales operations. Susan also served as the Manager of Sales Operations - US Pricing Deal Desk, where they led a team in financially modeling and approving thousands of deals annually.

Throughout their career, Susan has demonstrated a commitment to continuous learning and coaching, with the goal of developing the next generation of sales operations leaders.

Susan James has a Master of Business Administration - MBA degree in Marketing and Finance from USC Marshall School of Business. Susan also holds a Bachelor of Science degree in Electrical Engineering from the University of California, Santa Barbara. In 2020, they completed a Data Analytics program at General Assembly.