Seneta Bates, MBA, currently serves as a Senior Distribution Systems Operator at Oncor Electric Delivery, where responsibilities include the safe operation of an electric distribution power system and optimizing operating conditions. Previously, Seneta held the role of Team Manager/Supervisor at Sprint Nextel, overseeing a call center team and addressing performance and human resource issues. Earlier experience includes positions as a Technical Lead at TD Ameritrade, providing technical support, and a Personal Banker/Lead Technical Service Rep. II at Bank of America, focusing on customer relationship management and problem resolution. Seneta holds a Master of Business Administration from the University of Texas at Tyler and a Bachelor of Arts and Science in Training and Development from the University of North Texas.