Customer Service · Kakamega County, Kenya
Founded in 2006, One Acre Fund supplies 1.6 million smallholder farmers with the agricultural services they need to make their farms more productive. Our 10,000+ team is drawn from diverse backgrounds and professions. With operations across ten African countries, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers' homes, and agricultural training to improve harvests. On average, the farmers we serve earn 40 percent more profits on the land they enroll with One Acre Fund.
Our Kenya program, founded in 2006, is our largest. We operate under the farmer brand Tupande, serving 830,000 farmers and employing 4,000 staff. We aim to transform every farming community in Kenya by delivering sustained food security and pathways to prosperity. tupande.co.ke.
The Global Client Experience Specialist serves a crucial global coordination and support role. In each of our countries of operation, we have a suite of client protection activities -- trainings for staff and clients; customer service hotlines and surveys; and investigatory teams to follow-up on policy violations. The Global Client Protection team sets minimum standards, drives cross-country agreement, and supports in-country teams. The team's primary metrics that you will be responsible for include mystery shopper exercises, survey data output, CX health, CE toolkit. The Global Client Client Experience Specialist will play an integral role in all department activities. You will report directly to the Global Client Protection Lead and will be part of the Global Business Operations team
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
As soon as possible
Kakamega, Kenya (Hybrid and site visit)
Health insurance, paid time off
This role is only open to citizens or permanent residents of Kenya
07 July 2024
One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.
Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.