Zambia Data And Operations Senior Specialist (fixed-term)

About One Acre Fund

Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core countries in Africa, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, the farmers we serve harvest 50 percent more food after working with One Acre Fund. 

To learn more about our work, take a look at our Why Work Here blog for more information.

About the Role

As the Business Operations Data and Systems Coordinator, you will work with our client data management team to ensure data is correct and is available. Research and implement system changes to support evolving program needs

You will report directly to the Business Operations lead

Responsibilities

• Technical leadership
  • Design and improve customer, order, repayment and distribution tools to meet changing operational needs. This includes ad-hoc tool/process design requests for surveys.
  • Document and Implement data collection and access procedures.
  • Standardize and document data change processes and ensure adherence.
  • Maintain the Zambia program's data dictionary.
• Data Quality Checks and Reconciliations
  • Conduct enrollment and repayment data quality checks weekly to ensure data reliability 
  • Work with in-country and global CDM teams to resolve data processing issues.
  • Manage 3rd party relationships with MNOs to ensure repayment issues are resolved.
• Staff and department leadership
  • Lead creation of department OKRs
  • Manage Client Data Management, Client Engagement and Audit teams and provide direction as they execute their roles.
  • Create training materials and conduct training for Business Operations and wider staff teams to use different data collection and processing tools such as Kissflow, Kobo and Dataiku.
  • Build technical capacity in your team through knowledge transfers.
  • Create department performance trackers and use them to track your team's performance

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Bachelor’s degree in Statistics, Computer Science, Data Science, Information System or other related fields.
• Proficiency in excel (can perform complex functions) , SQL or any other data analysis languages like SPSS, R, python etc.
• Analysis, model, interpret and visualize data.
• Project management skills and previous team management experience added advantage.
• 2 - 5 years of work experience in data and people management.

Preferred Start Date

As soon as possible

Job Location

Kabwe, Zambia

Benefits

Health insurance, paid time off 

Contract Duration

1 year

Eligibility

This role is only open to citizens or permanent residents of Zambia

Application Deadline

29 October 2024

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.