Banking Operations Analyst, Financial Operations

About One

One’s mission is simple - to help customers achieve financial progress. We’re doing this by creating simple solutions to help our customers save, spend, borrow, and grow their money – all in one place.

The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances.

What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent.

There’s never been a better moment to build a business that helps people achieve financial progress. Come build with us!

The role

As a Banking Operations Analyst at ONE, you will use your expertise to serve as a critical nexus between BankOps and partner banks to ensure all money movement is accurate.  You will train and supervise BankOps agents that provide the daily operational production support for payment transactions. You’ll work closely with our Customer Experience, Compliance, Engineering and Bank Operations teams to strategize, build and implement best in class BankOps processes. Success in this role looks like developing expertise in ACH, Check and Wire and debit/credit settlement capabilities and providing great experience to our customers.

This role is responsible for:

• Train and provide daily supervision, direction, and expert advice toBankOps agents
• Oversee the processing of daily exception queues, and reversal and recall requests by BankOps agents
• Investigate, strategize, and remediate money movement issues that are escalated
• Build and implement BankOps frameworks to ensure remediation of errors for scale
• Oversee daily end of day reconciliations of our ACH, Check and Wire processes
• Provide expert advice to our Customer Service team in resolving escalated customer service requests.
• Reviewing daily reports of ACH activity, inclusive of ODFI and RDFI debits and credit, and returns
• Researching, analyzing, and resolving bank adjustments that pertain to check clearing and check returns
• Posting incoming wires to customer accounts and manage returning wires where necessary
• Executing necessary monetary adjustments to internal accounts and outside financial institutions by directly charging/crediting the appropriate GLs and accounts
• Providing support for critical incidents or production issues as they arise

You bring

• Relevant industry expertise in a portfolio of large scale accounts
• 5+ years of experience with internal and external servicing operations some of which should include training and supervision of new hires.
• Broad based knowledge of all aspects of contact customer service, banking operations, investigation /resolution/reconciliation processes, including applicable regulatory requirements.
• Knowledge of ACH, Checks, Wire, Debit/Credit network settlement processing or similar processes is a plus
• Comfort with working with multiple stakeholders (product controllers, treasury and servicing teams) to resolve discrepancies

Leveling Philosophy

In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at One. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within One.

Inclusion & Belonging

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@one.app.