Hector Galileo-Perez

Hector Galileo-Perez is a skilled professional with extensive experience in customer service and operations. Currently employed as a Disputes Operations Specialist and Customer Experience Specialist at One since February 2021, responsibilities include transaction and fraud monitoring, as well as application reviews. Prior experience at Green Dot Corporation from 2012 to February 2021 includes roles as Specialist 3 in Customer Support, where Hector contributed as a subject matter expert in technical service and arbitration analysis, and played a key role in the transition team during the 2019 office relocation. In addition, Hector served as a Corporate Resolution Specialist, providing motivational training for offshore customer service agents and enhancing call center performance. Educational qualifications include Associate of Arts and Associate of Science degrees from Heald College-Hayward, specializing in Criminal Justice.