Darren Desgroseilliers

Darren Desgroseilliers has a diverse work experience spanning over several years. Darren currently holds the position of Director of Pharmacy Operations at One Community Health Sacramento, a role they began in May 2023. Prior to that, they worked as the Vice President of Operations at Think Smart Group Inc. from June 2020 to April 2023.

Before joining Think Smart Group Inc., Darren served as the Director of Customer Support at Eyefinity / VSP for a period of seven years, from July 2013 to May 2020. During their time in this role, they executed an effective service and delivery strategy, ensuring the coordination and completion of projects within the technical support organization.

From March 2010 to July 2013, Darren worked as the Director of Global Services & Operations at Sunrise Telecom. Here, they led various departments, including Support Services, Professional Services, Knowledge Development, and Production. Darren played a key role in migrating the support organization from a free to fee based system.

Prior to that, Darren held roles at Spirent Communications, including International Services Quality Manager and Strategic Account Manager. In these positions, they solidified and increased revenue through collaboration with sales and marketing teams, and successfully secured a contract worth $2 million with Nortel Billerica, MA.

Darren's earlier experience includes positions at Spirent Communications as a Level II Technical Support Manager/Engineer, at Groupe Imeco Telecom as a Senior Systems Engineer, and at Memotec as a Technical Support Engineer. In these roles, they demonstrated exceptional skills in training, customer service, troubleshooting, and project management.

Overall, Darren Desgroseilliers has shown a consistent track record of leadership and achievement throughout their career, with a strong focus on operational effectiveness, customer service, and project coordination.

Darren Desgroseilliers has a comprehensive education history spanning various fields and institutions. Darren obtained a CWNA (Certified Wireless Network Administrator) certification in progress from the Oxford Institute of Technology in 2010. In 2006, they participated in the SSPA (Service & Support Professionals Association) and obtained a Certified Support Professional (CSP) qualification. From 2002 to 2004, Darren pursued their CCNP (Cisco Certified Network Professional) at the Oxford Institute of Technology, focusing on Cisco Certified Network Professional. In 2001, they attended the University of Hawaii at Manoa, where they completed a certification program in Telecommunications Analyst. Prior to that, from 1995 to 1999, Darren studied Computer Science and earned a BS/CS degree from CDI College in Quebec, Canada.

In addition to their formal education, Darren has obtained several certifications in various fields. Darren completed numerous online courses, including topics such as leadership, motivation, resilience, network security, and customer service from institutions like LinkedIn. Darren'scertifications demonstrate their dedication to continuous learning and professional development.