Daniel Rio

Daniel Rio is a seasoned professional with extensive experience in contact center operations and customer service optimization. Currently serving as a Support Workforce Optimization Analyst at One Inc since August 2022, Daniel focuses on implementing contact center technology and best practices. Previous roles include Vice President of Contact Center Operations at Fortuna BMC and Verse.io, where leadership efforts encompassed managing large teams and enhancing customer experiences across multiple channels. Additionally, Daniel held positions at Zovio and College Loan Corporation, contributing to strategic process improvements and technology integration. Academic credentials include an MBA from CSUSM College of Business and a BA in Economics from UC San Diego.