Patricia Edgar Farrell

Patricia Edgar Farrell is a seasoned professional in customer experience and operations, currently serving as the Director of Customer Experience - People at OneAdvanced since February 2024. Previously, Patricia held the position of Customer Operations Director at Gamma from July 2019 to December 2022, and Vice President Operations (Financial Services) at Teleperformance from December 2014 to June 2019. Additional experience includes roles as Contact Centre Manager at Teleperformance, Sales Centre Manager and Customer Experience Manager at BSkyB, Operations Manager at Stella Travel Services, Sales Manager at Travel 2, and Credit Services Manager at First Direct, where Patricia advanced from Credit Services Team Leader starting in 1999.