Gaurav Kapil

Gaurav Kapil has a vast experience in operations and customer experience management. With a background in mechanical engineering, Gaurav has held prominent positions such as Chief Operations Officer at OneAssist Consumer Solutions, Senior Vice President at Craftsvilla, and Senior Director at Snapdeal. Gaurav has also worked at companies like Flipkart.com, Aegis Limited, and Aditya Birla Minacs, where Gaurav played key roles in enhancing operational excellence and customer satisfaction. Gaurav is a certified Master Black Belt and COPC-Registered Coordinator, demonstrating their expertise in process improvement and quality management. Throughout their career, Gaurav has shown a strong focus on enhancing customer experience and operational efficiency.