Kartik Malik

Kartik Malik has a diverse range of work experience spanning over 13 years. Kartik is currently a Senior Manager, ITSM at OneConnect Smart Technology since January 2022. From September 2019 to December 2021, they worked as an Information Technology Operations Manager at CIMB Bank Philippines. In this role, they were responsible for various tasks including system resource monitoring, access management, asset management, and managing IT helpdesk. Prior to this, from July 2018 to July 2019, they held the position of Senior Lead at XChanging Malaysia and was accountable for maintaining key business applications and systems. Kartik also served as a Senior Support Analyst from July 2016 to June 2018 and as a Support Analyst from January 2012 to June 2016 in the same organization. During this time, they provided technical support to end-users and played a vital role in system integration testing and user acceptance testing. Kartik started their career as an Analyst Support Junior at XCHANGING TECHNOLOGY SERVICES LIMITED from January 2010 to December 2011. Kartik was responsible for troubleshooting, technical support, and incident resolution. Prior to that, they worked as a Customer Care Representative at VSK TECHNOLOGIES LTD from June 2009 to January 2010, where they provided customer service and troubleshooting for US-based products. Throughout their career, Kartik has consistently demonstrated strong technical skills, problem-solving abilities, and a focus on customer satisfaction.

Kartik Malik completed their Master of Computer Applications (MCA) degree in Computer Applications from Sikkim Manipal University - Distance Education in 2016. Prior to that, they obtained their Bachelor of Computer Application (BCA) degree in Computer Application from Guru Gobind Singh Indraprastha University in 2009. Kartik also attended Vishal Bharti Public School, although the specific degree and field of study are not mentioned. In terms of additional certifications, Kartik obtained the ITIL Continual Service Improvement (ITIL-CSI) certification from AXELOS Global Best Practice in April 2018. Kartik also earned the ITIL Foundation certification in 2011 and the RHCE certification from Red Hat in November 2010. Additionally, they hold the Zertifikat Deutsch fuer den Beruf (Intermediate Level 2(B2.2)) certification, although the details of when and where they obtained it are not specified.