Sylvia Ng

Sylvia Ng has a diverse work experience spanning over a decade. Sylvia'smost recent position was as a Compliance Manager at OneDegree, where they oversaw regulatory compliance matters and partnered with various business units to ensure compliance in product development, sales, and partnerships. Sylvia also developed risk and compliance policies, supported the General Counsel in legal research and drafting, and managed trademark strategies and applications. Prior to this role, Sylvia held the position of Governance Manager at OneDegree.

Before joining OneDegree, Sylvia worked as an Assistant Manager, Market Conduct at the Insurance Authority, where they contributed to the regulation and supervision of insurance companies. Sylvia also gained experience in complaint resolution as an Assistant Manager at Zurich Insurance Company Ltd, where they investigated and resolved complaint cases and collaborated with the legal team on Small Claim Tribunal cases. At AIA Hong Kong and Macau, Sylvia served as a Senior Customer Service Advisor specializing in handling letters and complaints.

Additionally, Sylvia has freelanced as a Copywriter and Graphic Designer, providing creative solutions to clients. Sylvia also held the position of Senior Relationship Manager at MetLife, where they built and maintained client relationships. Early in their career, Sylvia worked at Prudential Hong Kong as a Business Manager and Financial Consultant. Sylvia began their professional journey as a Project Assistant at Christie's.

Overall, Sylvia Ng has gained extensive experience in compliance, governance, market conduct, complaint resolution, customer service, copywriting, graphic design, relationship management, and project assistance throughout their career.

Sylvia Ng has a diverse education history. Sylvia started their academic journey in 2006 at The University of Hong Kong, where they pursued a Bachelor of Arts degree in English Literature and History of Art. Sylvia successfully completed their undergraduate studies in 2009, achieving a First Class Honors distinction.

In 2009, Sylvia continued their education at the University of Birmingham, where they pursued a Master of Arts degree in Shakespeare Studies. Sylvia completed this program in 2010.

Sylvia's education did not stop there. In 2018, they enrolled at The Manchester Metropolitan University to study Law. Sylvia successfully completed the program in 2020, earning a commendation for their achievement in the Certificate in Proficiency in English (CPE).

In addition to their formal education, Sylvia has also obtained various professional certifications. In 2015, they earned the Certified Financial Planner (CFP) designation from the Hong Kong Institute of Financial Planners. In 2020, they acquired the Specialist Certificate in Conduct Risk from the International Compliance Association and the HKIB Advanced Certificate on AML/CFT (Core Level) from The Hong Kong Institute of Bankers. Lastly, in 2022, Sylvia became a Fellow of the Life Management Institute (FLMI) from LOMA.

Overall, Sylvia Ng has a strong educational background, with degrees in English Literature and History of Art, Shakespeare Studies, and Law. Sylvia has also pursued additional certifications in finance, compliance, and life management.