Michelle H.

Michelle H. is a seasoned professional with extensive experience in workforce management and customer service operations. Currently serving as a Workforce Management Analyst at ONE since April 2022, responsibilities include producing call volume forecasts and generating staffing schedules. Michelle's prior roles encompass a Customer Service Manager position at ONE, where oversight of agent performance and the coordination of customer launches were key. Previous experience includes roles at Even, where responsibilities spanned from overseeing operations as a Member Operations Manager to supporting members as a Member Operations Specialist. Michelle also contributed to Blue Cross and Blue Shield of North Carolina as a Financial Recovery Specialist and Claims Examiner, while early career experience includes quality assurance management at Johari Family Services and customer service at Xerox. Educational qualifications include a Bachelor's Degree in Elementary Education and Teaching from the University of North Carolina at Charlotte and a Certificate in Data Analytics from Wake Technical Community College.