Charmaine Cruz

Charmaine C. is a dedicated professional with extensive experience in sales support and customer service roles across various industries. Currently serving as a Sales Support Assistant at OneID® since January 2024, Charmaine provides vital administrative assistance to the sales team and maintains customer data in HubSpot CRM. Previous experience includes a five-year tenure at Telstra, where Charmaine held roles such as Subject Matter Expert and Complaints Resolution Specialist, focusing on customer satisfaction, training program development, and complaint management. Additional experience encompasses positions at Teleperformance, Delta Air Lines, Genting Philippines Holdings Ltd, and Megaworld Corporation, demonstrating a strong foundation in customer support, reservations, marketing, and process improvement. Charmaine holds a Bachelor of Science in Tourism from the University of Santo Tomas and a Master's degree in Foreign Service from Lyceum of the Philippines University.