Petty Raymond, PMP, CSM

Petty Raymond, PMP, CSM has a diverse work experience spanning over two decades. Petty is currently serving as the Manager of Project Management at 1Path since January 2023. Prior to this, Petty was the Lead Project Manager at 1Path from March 2022 to February 2023. Petty also worked as a Project Manager for Managed Services & Unified Communications at 1Path from April 2018 to March 2022.

Before joining 1Path, Petty worked at Rev.io as the Lead Project Manager and Analyst for Sophisticated Billing & Customer Management Solutions. Petty contributed to solving mission-critical problems for providers with recurring and metered service offerings. Petty'stenure at Rev.io lasted from June 2015 to March 2018.

Petty also worked at Cbeyond, now a Birch Company, as an Elite/Enterprise Manager from October 2014 to July 2015. Prior to this role, they held various positions at Cbeyond, including Retention Manager, Tier II Customer Care Manager, and Customer Care Manager. In these roles, they focused on driving higher levels of customer satisfaction, reducing attrition, improving morale, and establishing performance goals. Petty was with Cbeyond from July 2006 to May 2015.

In addition, Petty Raymond has experience as a Senior Manager of Customer Care and Client Services at Ryla Teleservices. Petty was responsible for managing a team, providing coaching and development, and overseeing key accounts from July 2005 to July 2006.

Before joining Ryla Teleservices, Petty worked at Bellsouth Telecommunications as a Call Center Sales and Service Manager from January 2003 to January 2005. In this role, they supervised service representatives, resolved complaints, negotiated orders and billing inquiries, and ensured adherence to company policies and procedures.

Petty's work experience also includes a pivotal role at IBM as a Call Center Manager and National Account Specialist from January 1997 to January 2003. Petty'sresponsibilities involved mentoring and guiding account specialists, conducting employee reviews, scheduling, and participating in quality control activities.

Throughout their career, Petty Raymond has demonstrated their expertise in project management, customer service, team management, and client relations. Petty'sexperience in a variety of industries has equipped him with a versatile skill set to excel in their current managerial role at 1Path.

Petty Raymond, PMP, CSM, attended Kennesaw State University - Michael J. Coles College of Business starting in 1997. The field of study and degree obtained during this period are unknown. Petty Raymond has also obtained additional certifications, including Certified ScrumMaster (CSM) from Scrum Alliance in June 2021 and Project Management Professional (PMP) from Project Management Institute in November 2020.