Onepilot
Antoine ZAMARON is currently working at Onepilot as an Account Manager, overseeing a team of 15 agents and ensuring smooth shifts for 14 customers. Prior to this role, Antoine worked at Alma as a Customer Care Officer and at Cofidis France as Chargé d'Expérience Client. Antoine has a Master's degree in Marketing Direct et Digital from IAE Lille, as well as a Bachelor's degree in Business from ICN Business School. Additionally, Antoine completed a business degree at Universidad de las Américas Puebla. Through various internship experiences, Antoine has gained valuable skills in commercial, marketing, and customer care roles.
Onepilot
Onepilot developed a software solution aiming to help both large corporates and SMEs with a ticketing system for providing a fast, human response to customer support at all times, 24/7. The company says that their solution allows agents to handle even the most complex of issues in a matter of minutes, increase a company’s sales by up to 20%,and halve their average response time.