Amarachi Ogueji

Amarachi Ogueji has a diverse work experience spanning various roles and industries.

Starting in 2013, they founded Amam Delivery Service (ADS) as an undergraduate, driven by their passion for customer service and the need to address food contamination issues among university students. Amarachi conducted market research and successfully established ADS to meet this demand.

In 2017, Amarachi took on the role of Customer Support Manager, where they handled customer inquiries and provided assistance until May 2020.

As a freelancer since 2019, Amarachi has been actively involved in designing customer success strategies for businesses in the B2B SaaS space. Amarachi has utilized their social media presence on platforms such as Twitter and LinkedIn to amplify the voice of customer success and has collaborated with CS Insider on a series called "CSM Worst Day," where CSMs and CS leaders share their past mistakes and how they rectified them.

Amarachi became a Member of various professional communities, including RevGenius, Gain Grow Retain, Practical CSM, and BreakoutCS, where they actively engage in discussions and shares their expertise as an advocate for customer success.

Recently, Amarachi joined OneUp as a Customer Success Manager. In this role, they manage a portfolio of SMB and Mid-Market customers with an annual revenue of $750,000. Amarachi collaborates with cross-functional teams, including marketing, sales, and product, to implement processes that ensure customer success from pre-sales to renewal.

Throughout their career, Amarachi has demonstrated a strong commitment to customer service, strategic thinking, and a passion for helping businesses and customers achieve success.

Amarachi Ogueji has a Bachelor of Science (B.Sc.) degree in Sociology from the University of Ibadan. In terms of additional certifications, Amarachi has completed various courses and trainings. These include "Business Fundamentals for Customer Success Managers" from LinkedIn, "2021 Top 100 Customer Success Strategist" from SuccessHACKER, "Customer Success Management Fundamentals" from LinkedIn, "Salesforce Essential Training" from LinkedIn, "How to Manage Customer Feedback" from Udemy, "Customer Success Manager Advanced Certified Professional" and "Customer Success Manager Certified Professional" from Pulse Academy by Gainsight, "Building Rapport with Customers," "Building Customer Loyalty," "Customer Advocacy," "Customer Experience: Journey Mapping," "Customer Retention," and "Writing Articles (2013)" from LinkedIn, and "Sales: Customer Success" from LinkedIn.