Gonçalo Fernandes

Gonçalo Fernandes is a seasoned Voice Network Engineer at ONI, with over eight years of experience in voice service provisioning, network planning, and optimization. Previous roles include NOC Engineer for second-level support, where responsibilities involved monitoring optical transport levels and resolving service faults for national and international customers, as well as operational customer support, focusing on troubleshooting and configuring various customer equipment. Prior experience at Gfi Portugal included operational customer support and datacenter management for ONI TELECOM, with tasks related to equipment handling and alarm monitoring. Gonçalo holds a Bachelor's degree in Computer Science from Faculdade de Ciências e Tecnologia da Universidade NOVA de Lisboa, earned between 2003 and 2009.