Monil Saheba is an experienced IT professional with a robust background in technical support and service desk roles. Currently serving as a Service Desk Administrator at Onlia Insurance since August 2023, Monil previously worked as a Service Desk Analyst at Sysoft Computer Consultants Limited from September 2021 to August 2023. Earlier experience includes a position as Lead Technical Support Engineer at Alstom from January 2019 to September 2021, and a freelance consulting role at Arrow Telecom from April 2017 to January 2019. Monil also held the position of IT Manager at Arrow Telecom from June 2013 to July 2016. Educational qualifications include a degree in Computer System Technology Networking from Centennial College (2016-2018) and a Bachelor of Engineering in Electronic and Communication from LJ Institute of Engineering (2011-2015).