Jagdesh Dhir

Jagdesh Dhir has an extensive work history with experience in various customer success and support roles. Currently, they are the Vice President of Client Success and Strategy at OnlineSales.ai. Prior to this, they worked as the Head of Customer Success at Darwinbox, where they managed enterprise-level clients and oversaw a team of Customer Success Managers and Account Managers. Jagdesh also served as the Director of Customer Support at Sezzle and the Business Support Partner at Laurence Simons Search. Earlier in their career, they held positions such as Director of Customer Success and Support at CarIQ, General Manager of Business Development at Gencor Pacific Organics India Private Limited, and Assistant General Manager of Customer Support at Lodha Group. Additionally, they worked as a Regional Operations Manager at Prometric, a Customer Support and Operations Manager at Eculides Info Tech Private Limited, and a Business Development and Account Manager at Propertyfinde.ae. Throughout their career, Jagdesh has demonstrated skills in client management, team leadership, and strategic planning.

Jagdesh Dhir completed a Bachelor of Commerce (B.Com.) degree in Business/Commerce at Delhi University from 1999 to 2002. Jagdesh also attended The Modern High School Dubai from 1988 to 2000, where they obtained the ICSE & ISC Board degree in Business/Commerce. In terms of additional certifications, Jagdesh Dhir received a CRM (Customer Relationship Management) certification from IIM Bangalore in 2020, an ACP (Certified Agile Practitioner) certification from the Project Management Institute in 2016, and an ITIL V3 Foundation certification from APMG International in 2012.