Guilherme Koga

Guilherme Koga is a seasoned professional with extensive experience in business intelligence, analytics, and customer care across multiple leading companies. Currently serving as the Senior Director of Business Intelligence at OnPoint Warranty Solutions, LLC, Guilherme previously held significant roles at Jetson, where responsibilities included establishing a robust business intelligence infrastructure and automating data processes for enhanced customer experience. Prior experience at Samsung Electronics America involved leading Care Reporting and Analytics to optimize customer satisfaction through data-driven strategies. Guilherme's career also includes key positions at Microsoft and Nokia, focusing on reverse supply chain operations and care quality management. With an Executive MBA and an MBA, along with a degree in Mechanical Engineering, Guilherme Koga combines technical knowledge with strategic leadership to drive organizational improvement and efficiency.