Joe Lucido

Joe is a service leader with 35+ years of experience in recruiting and managing both employed and 3rd party service networks, with an eye toward driving revenue and better customer service experiences.

Previously with Diversified, Joe led its field teams, managing recruiting, onboarding, and credentialing of its technical workforce. He directed training and management of the team’s performance to meet key performance indicators while driving revenue for the company. He also led the help desk and triage functions, as well as managed service contract fulfillment and client support.

Before that, Joe served as the Director of Consumer Service/General Manager at a national field service company, Norman’s Electronics. There he delivered repair services for a global appliance, electronics, and computer brands, including Sony, Philips, Samsung, Toshiba, GE, LG and Sharp, IBM, Dell, HP, and Apple, with an employed and 3rd party workforce.

Joe understands how to drive field networks to deliver great customer service experiences, which is core to OnPoint’s service delivery strategy. Joe joined OnPoint to take the helm of the service network, which he is managing along with his team of recruiters, dispatch managers, and claims adjusters, to exceed industry metrics and customer expectations.