Stefka Ruseva

Stefka Ruseva is an accomplished Global Operations Manager at OnProcess Technology since May 2016, overseeing end-to-end performance management and KPIs across multiple international sites including Bulgaria, the US, India, and Costa Rica. With extensive experience in performance excellence, client relationship management, and operational standardization, Stefka contributes to strategic organizational planning and leads initiatives to enhance efficiency and employee retention. Prior roles include Senior Supervisor for SAP Ariba projects and various supervisory positions related to customer service and technical support. Stefka holds a Master’s Degree in Psychology from Sofia University and has completed further education in Digital Software and Software at SoftUni.