Alexander McKnight

Alexander McKnight is an experienced customer service professional currently serving as a Customer Experience Specialist at Ontario International Airport since November 2022. In this role, Alexander ensures a positive experience for over 6 million travelers, assisting with inquiries both in-person and remotely using ZENDESK customer resolution software. Prior to this, Alexander worked as an Inflight Crewmember for JetBlue Airways, overseeing safety and customer needs during flights, and held positions at Signature Properties and Southwest Airlines, focusing on tenant relations and ramp operations, respectively. The career began as a Guest Service Teammate at Virgin America, providing customer assistance and handling escalated issues. Alexander holds an Associate of Science degree in Social Sciences from Mt. San Jacinto College and attended California State University, Northridge.