Emily Black

Emily Black is a seasoned professional with extensive experience in customer success and insights, currently serving as Senior Manager of Insight at Ontra since March 2021. Prior roles at Ontra include Manager of Customer Success and Lead Customer Success Manager. Prior to Ontra, Emily worked at Morningstar from June 2018 to March 2021, where roles included Enterprise Customer Success Manager and Team Lead in Enterprise and Commodity Data Client Service. Earlier experience includes an internship in Operations and Business Development at LISA App and a position as a Research Assistant in the Political Science Department at Northwestern University. Emily holds a Master of Science in Management Studies from the Kellogg School of Management at Northwestern University and a Bachelor's degree in Economics and Political Science, with a minor in Business Institutions from Northwestern University, as well as education from UCL and Lower Canada College.