John Jeneress Cariño

John Jeneress Cariño serves as the Assistant Vice President and Head of Customer Experience at OONA Insurance Philippines, focusing on customer experience transformation across various channels and touchpoints. Previous experience includes holding senior management positions at BDO Unibank and SGV & Co., where efforts concentrated on digital transformation and client experience enhancement. John has a strong background in change management, process improvement, and training across several organizations, including Allianz PNB Life and UnitedHealth Group, where initiatives significantly boosted customer satisfaction and operational efficiency. An educational foundation in management complemented by degrees in nursing supports a versatile approach to customer-centric strategies.