Mohamed Chouchene

Mohamed Chouchene is a seasoned professional in digital customer relations, currently serving as the Digital Customer Relation Team Manager at Ooredoo Tunisie since March 2010. With a background as a Digital Care Specialist and Community Manager, responsibilities include training front office agents on digital processing techniques, community engagement, social media content moderation, and handling complex customer complaints. Previous experience includes a role as Collections Manager at GM Construction Company, focusing on client prioritization and credit negotiations, as well as various internships in accounting, archiving, and internal control at Tunis International Bank. Educational credentials include training in digital customer relations and community management from the Institut international de formation et d'Edition, and expertise in Forex from TeleTrade D.J Broker.