Mohamed Ghanmi

Mohamed Ghanmi has extensive experience in the telecommunications sector, currently serving as MOA IT at Ooredoo Tunisie since June 2013, focusing on Salesforce administration, digital process optimization, and KPI implementation. Previously, Mohamed held the position of Technicien Senior Support Clients Entreprises, handling fixed-line complaints and client support for email and hosting services. Prior to joining Ooredoo, Mohamed worked at TUNET from March 2011 to May 2013 as Technicien Senior Support Clients, where responsibilities included client reception, advisory services, and complaint diagnostics. Mohamed holds a Diplôme d'ingénieur in Ingénierie informatique from Ecole Supérieure de Technologie et de Management and a Licence Appliquée en Technologies des Réseaux et Télécommunication from Faculté des Sciences de Bizerte, Université de Carthage.