open eir
Bernadette Marshall has extensive experience in customer operations, currently serving as the Head of Strategic Projects and Site Lead for Limerick at eir Ireland since September 2019. Additionally, Bernadette has been with open eir since February 2015 as a Customer Care Operations Manager. Prior to these roles, Bernadette worked at eircom from April 2009 to February 2015 as the Business Readiness Lead for the Fibre Transformation Team and as the eFibre Escalation Manager, where responsibilities included developing processes for eFibre escalations and leading initiatives for a new billing platform and training documentation for call centers.
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open eir
open eir builds and manages the largest wholesale telecoms network in Ireland. Every day, on behalf of our service provider customers, we connect hundreds of Irish homes, businesses and communities to our high-speed fibre broadband network. Our fibre network now passes 1.7 million homes and businesses in cities, towns and villages across the country. We have also committed to extending our high-speed fibre to the home footprint in rural Ireland by connecting an additional 330,000 homes and businesses to speeds of up to 1,000Mb/s by 2020; transforming how those communities work, learn, live and play. open eir's national fibre rollout will bring the number of premises in Ireland with access to high-speed internet to 1.9 million in 2020.