Open Government Products
Fiona Pay is a Senior UX Researcher currently employed at Open Government Products, where the focus is on utilizing technology to enhance public good in Singapore. Previous roles include Senior UX Researcher at Equinix and Zinier, where efforts centered on improving field service efficiency and customer experience. Prior experience also encompasses a Design Researcher position at IDEO, a Senior Research Executive role at Flamingo, and a Business Designer at ThinkPlace, each contributing to strategic design and insights within various sectors. Educational qualifications include a Bachelor's degree in Political Science and Government from the National University of Singapore, with earlier studies at Delhi University and Victoria Junior College. Early professional experiences include internships at UNICEF and World Vision.
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Open Government Products
Open Government Products is an in-house team of engineers, designers, and product managers who build technology for the public good. We proactively identify areas where technology can help, test our prototypes with actual users, and bring our best ones to launch. This includes everything from building better frontend applications for citizens, to automating the internal operations of public agencies. We use and release open source software, keep a flat hierarchy, and bypass bureaucracy to focus on delivery. We work on real problems, build for the user, and push for change. Projects we have worked on include: FormSG - A form builder tool for agencies to self-service and create online forms that capture classified data, with the goal of replacing paper forms. Data.gov.sg - An open repository of all the Singapore Government’s public data. It helps people understand the data using visualizations and articles, and provides real-time APIs for developers to use. Parking.sg - A mobile app alternative to parking coupons. It lets users pay, extend, and refund their parking sessions just using their phones. Isomer - An end-to-end informational site builder for the government. We are a division in GovTech Singapore.