Dewi Smith

Dewi Smith, MA, MBA, serves as the Sr. Manager of Customer Experience Enablement at OpenPhone, focusing on customer support innovation for an early-stage tech startup. Previously, Dewi held senior leadership roles at Evernote, including Sr. Director of Customer Experience Enablement, and led agent and customer experience innovation efforts. Prior experience includes significant contributions at LegalZoom, where responsibilities encompassed optimizing Salesforce Knowledge to enhance agent and customer experiences. Dewi began a career at the Success for All Foundation as a Research Project Manager. Educational achievements include an MBA from Concordia University Texas, an MA in Applied Developmental Psychology from the University of Maryland Baltimore County, and a BA in Psychology from Florida Agricultural and Mechanical University.