Kieran Kelly

Kieran Kelly has a diverse work experience spanning from 2003 to 2018. Kieran started their career as a Printroom Operator at A&L Goodbody, where they provided printing solutions and customer service. Kieran then worked as a Customer Service Administrator at Critical Healthcare Ltd, handling callouts and ensuring the availability of critical medical devices. After that, they worked as a Purchasing/Payroll Administrator at AES Bord na Móna, where they raised purchase orders and responded to staff queries. Kieran also served as a Customer Service Agent at Postbank Ireland Limited, providing excellent customer service and handling administrative tasks. Kieran gained practical experience as an IT Technical Consultant during their work experience with Midas Technologies, performing technical support duties and web design. Kieran has also worked as an HR Assistant at Offaly County Council, where they provided administrative support and managed data entry jobs. Kieran then joined Tokyo Electron US as a Field Service Engineer, managing projects, maintaining communication with senior management, and ensuring customer satisfaction. Kieran later joined SAP as a Cloud Product Support Engineer, troubleshooting software incidents and providing technical assistance to customers. Prior to their current position, they worked as an IT Support Engineer at INET Computer Solutions Ltd, where they provided customer support and created detailed reports on software/hardware tickets. Kieran is currently working as a Helpdesk Lead - Support Enterprise Services at OpenSky Data Systems.

Kieran Kelly's education history includes:

- From 1998 to 1999, they obtained a FETAC Level 4 Certificate in Information Processing from Moate Business College.

- From 1999 to 2000, they earned an Oxford Cambridge RSA Diploma in Information Technology from Moate Business College.

- In 2009, they pursued a Level 8 Higher Diploma in Business from Technological University of the Shannon, Athlone Campus.

- Kieran obtained a Level 5 Certificate in Computer Network & Maintenance from Laois Offaly ETB during 2010 to 2011.

- From 2011 to 2013, they completed a Level 8 Higher Diploma in Computing Science from Griffith College Dublin.

- During 2016 to 2018, they studied Software Development and earned a FIT ICT Associate Professional - Software Development from Galway Roscommon ETB.

Additionally, Kieran has obtained several certifications from Microsoft, including Microsoft 365 Identity and Services, Deploying SharePoint Server Hybrid, Microsoft Certified 365 Teamwork Administrator Associate, MTA: HTML5 Application Development Fundamentals, MTA: Database Fundamentals, and MTA: Software Development Fundamentals. The years of obtaining these certifications are specified for only some of them.