Richard Drysdale

Richard Drysdale is a seasoned professional with extensive experience in account management and client relations, particularly within the hospitality and reservation systems sectors. Currently serving as a Senior Account Manager at OpenTable since January 2017, Richard has held various roles at the company since 2010, including Restaurant Operations Specialist, Implementation Specialist, and Client Relations Associate. Key achievements include leading a project to migrate restaurant clients to a new online booking widget, providing on-site training, and developing strong relationships with clients. Richard's background also includes experience at Crazy John's as a Contact Centre Operations Assistant and Customer Service Representative, where responsibilities included reporting, fraud analysis, and customer support. Richard's career is marked by rapid promotions and a consistent focus on client success and operational efficiency.