Laura Shea-Clark is an experienced Library Services Manager, currently overseeing Customer & Support Services at the City of Mountain View Public Library since January 2006. Key responsibilities include managing customer service, acquisitions, cataloging, processing, and technology staff; implementing significant improvements in customer service policies and workflow processes; and leading various technology upgrades and projects. Previous roles include serving as Technical Services Manager at Evanston Public Library and Head of Technical Services at Glen Ellyn Public Library. Laura holds a Master of Library Science and a Bachelor of Music in Trumpet Performance from Northern Illinois University.
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