Caitlin McCrea

Caitlin McCrea is a seasoned professional in Customer Success with extensive experience in supporting federal and state enterprise clients. Currently serving as the Director of Customer Success at OPEXUS since 2024, Caitlin previously held a senior management role at Granicus from 2018 to 2024, where responsibilities included leading teams to enhance customer journeys and drive significant KPI improvements. With a background in marketing and business development across multiple law firms and organizations, including Cooley LLP and Troutman Sanders LLP, Caitlin has consistently delivered strategic insights to promote client growth and engagement. Academic credentials include a certification in Inbound Marketing from HubSpot Academy and a degree from Duke University.