Claire B.

Claire B. has extensive work experience in customer service and operations management roles. Claire most recently worked as the Director of Customer Service at Opia, where they collaborated with the senior team to enhance the contact center operation and ensure an exceptional customer experience. Prior to that, Claire held the position of Head of Operational Change at Nielsen, where they successfully implemented operational improvements and managed a team of 150 staff. Claire also served as the Head of Operations at Nielsen, overseeing UK and international operations and leading a team of 160 employees. Before joining Nielsen, Claire worked as the Customer Service Support Manager at Albany Assistance, where they supervised a team of 100 staff responsible for customer support and generated revenue through insurance product sales. Earlier in their career, they worked as a Customer Service Manager at Carillion, managing multiple teams in a contact center environment and achieving key targets in contact resolution rates and quality. Claire also had experience as an Account Manager at Modis International and held various roles at Orange, including Process Improvement Manager, Sales Manager, and Customer Service Team Lead. Claire began their career as a Branch Manager at Johnsons Dry Cleaners.

Claire B. pursued their education at Peterlee College from 1990 to 1992. During this time, they studied A Level subjects such as Business, English, and History. Subsequently, they attended the University of Sunderland from 1992 to 1995, graduating with a Bachelor's Degree in Business Administration and Management, specializing in General Studies.