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Cory O'Grady

Sr. Support Analyst TA Partner Services / Workforce Optimization And Business Intelligence at OppenheimerFunds

Cory O'Grady currently serves as a Senior Support Analyst in TA Partner Services, Workforce Optimization, and Business Intelligence at OppenheimerFunds since June 2015. Prior to this role, Cory worked as a WFM Staff Planning Analyst at Staples, managing long-term staffing projections for multiple business divisions and contact centers across North America. Additionally, Cory served as a Workforce Management / Traffic & Reporting Analyst, focusing on contact performance across U.S. and Canadian sites. Earlier experience includes positions as a Customer Experience Supervisor at Corporate Express, overseeing service professionals and conducting performance reviews, and as an Operations Supervisor at Finali Corporation, where hiring and training of customer service representatives were key responsibilities. Cory holds a Bachelor’s degree in Environmental Design/Architecture from Texas A&M University.

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