Huy Tran (Hank)

Global IT Service Desk Shift Manager at OPSWAT

Huy Tran (Hank) has a range of IT-related work experience. Huy started their career in 2018 at HiSoft JSC as a Frontend Developer/IT Helpdesk, where they gained experience in Bootstrap 4, Angular 8, IT infrastructure managing, and network managing. Huy then joined Lucky Telecommunication Equipment Import And Export Company as an Information Technology Help Desk, where they troubleshooted and solved user-related problems and provided support through various channels. In 2020, Huy worked at ABC Bakery as an IT Helpdesk & Network Management, participating in the implementation of G-suite to Microsoft 365 and handling Window Server 2016 management and Ubiquiti system configuration. Huy later joined ImmiCaorg as an IT Support Specialist, responsible for the administration and backup of the company's IT systems, as well as providing IT support services to employees. Currently, Huy is working at OPSWAT as a Global L1/L2 Analyst and Information Technology Service Desk, although specific details about their roles and responsibilities in this position are not provided.

Huy Tran, also known as Hank, completed their education in the field of Information Technology at FPT University. From 2016 to 2020, they pursued a degree in Information Assurance at FPT University, gaining specialized knowledge in this field.

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Peers

Timeline

  • Global IT Service Desk Shift Manager

    October 1, 2023 - present

  • Global L1 L2 Analyst

    January, 2023

  • Information Technology Service Desk

    September, 2022

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