Optasia
Linda Siwundla is an experienced customer support professional currently serving as an MFS Customer Support Representative at Optasia since April 2022, handling various inquiries from customers and financial professionals. Prior to this role, Linda worked at FirstRand Group from April 2018 to February 2021, initially as a Customer Service Agent, where responsibilities included implementing change requests, escalating critical issues, and providing exceptional customer service. Linda also gained experience as a Call Center Service Agent for FNB, focusing on delivering immediate assistance to callers. Linda holds a Diploma in Information Technology, specializing in System Development, from Richfield Graduate Institute of Technology (2015-2017) and a Matric Certificate from Florida Park High School (2009-2013).
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Optasia
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We deliver Optasia, the AI Platform enabling financial access for the next billion customers. Α versatile, data-driven B2B2X (business-to-business-to-customers and SMEs) financial technology platform for MNOs, mobile wallet operators and financial institutions, which provides them with accurate credit scoring for responsible financing decision-making. We support intelligent credit decisions, enable a broad range of financial services development and drive successful business models. All with ease, through our AI-led fully-automated decisioning algorithm, which allows us to efficiently make millions of decisions on financing, based on sophisticated data analysis. Thanks to our technology and network we provide powerful flywheel effects with repeatable and scalable growth levers, to help our partners grow and enable financial access to retail & SME customers across numerous markets. Operating since 2012 as Channel VAS and expanded in more than 30 countries in Africa, Middle East, Asia and LATAM with focus in emerging markets, Optasia Enabling credit decisions for an average of 88 million customers a month and had more than 560 million addressible subscribers in 2021, continuing to expand to new markets globally. Optasia has been chosen as an investment opportunity by top firms such as Abu Dhabi's Waha Capital in 2017, and Ethos, a leading South African investment company in late 2018. The company also obtained ISO 27001 Certification in late 2021. Founded as Channel VAS in 2012, we became Optasia in 2022, incorporating a brand identity that more broadly reflects our capabilities.