Darryl M Lofton

Darryl M Lofton is an experienced call center management professional currently serving as the Advocacy & Transparency Manager at Optavise since June 2022. Responsible for the day-to-day success of the call center, Darryl establishes and monitors key metrics to achieve operational KPIs, ensuring continuous productivity improvement. Previous roles include Recipient Contact Center Manager at HALO Branded Solutions, where Darryl managed operations, strategic planning, and team management with P&L accountability. As Senior Contact Center Manager at Servicom, leadership was provided in a large-scale environment, focusing on new business transitions and proactive operations management. Additional experience includes roles at Finish Line, GC Services Limited Partnership, and NCO Financial Systems. Darryl holds an Associate of Arts degree in Business, Management, Marketing, and Related Support Services from McNally Smith College.