Cynthia Nowlin is an experienced professional in business analysis and process consulting, currently serving as a ServiceNow Business Process Consultant at Optimum Healthcare IT. Previously, Cynthia held the position of Senior ServiceNow Business Process Analyst at the same company, as well as a Senior Business Analyst role at Premise Health. Additional experience includes work as an IS PPE Coordinator/Business Analyst at Community Health Systems and as an Associate Business Analyst at the same organization. Cynthia's background encompasses expertise in organizational change, project and program management, business analysis, and training documentation. Cynthia holds an Associate of Arts and Sciences degree in Medical Informatics from Columbia State Community College and has earlier educational experience from Lipscomb University.